Q
How to find our after-sales service team?
A

You can leave me a message on the website or call our hotline directly. Currently we have a business department in Europe, and other countries and regions will be opened in the future to achieve localized services.

Q
What technical support can we provide?
A

We have professional after-sales customer service to answer your questions, and we have FAE engineers to provide you with online remote support. At the same time, we maintain good relationships with many technical solution companies.

Q
What is our the warranty policy?
A

2 years warranty lifetime free maintenance except the human damage and force majeure factor.

Q
Can we offer an extended warranty?
A

If you increase the warranty period of the product, there will be additional costs, which are generally 20%-50% of the product price per year. In addition, for major components such as motherboards and driver boards, our warranty period is generally 1-3 years.

Q
What accessories do we have available as spare parts?
A

During the warranty period, we can provide various accessories that are not major components for free, and customers only need to pay for shipping and tariffs. If the warranty period is exceeded, we will negotiate with the customer to resolve the issue.

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